FAQs

 

Ordering/ Return/ Exchange FAQs

All orders placed before 2 PM EST of a business day will built, processed and shipped on the same day, orders placed after 2 PM EST will be shipped the next business day.  The delivery time is approximately 5-7 business days. You should receive order status updates through email/ SMS, if you still have trouble tracking your order, we will be happy to assist please send an email to Hello@FYEWEAR.com. 

Orders placed on weekends and national holidays will be processed the next business day as our processing team will be playing hard during this break. 

We currently ship to anywhere in United States of America. Very soon we will expand operations to other international markets.

Every US order placed through www.FYEWEAR.com comes with standard Free shipping and handling. For international orders, the shipping cost differs based on the country order is shipped to. 

We honor a 30 day no questions asked return policy as long as the product was bought on www.FYEWEAR.com .

  • Send an email to Hello@ FYEWEAR.com asking to process your refund 
  • A return shipping label will be sent to you  
  • Use the return label and ship the product back to us in the original packaging that was sent.
  • The refund will be processed within 12 hours after we received the product and confirmed it is in acceptable condition. 

Feel free to contact us in case you have any questions and need assistance with the return process. 

The easiest way to do the exchange is to process the original purchase as a return and once the refund is processed you can initiate a new order for the product that you prefer. 

Please reach out to us at Hello@FYEWEAR.com, we will make it right ASAP.

We start processing an order immediately after it is placed because we don't like keeping you waited, so the sooner you contact us the better and if possible we will change the order before it is shipped. However, if we couldn't update the order on time you can always return it since you have 30 days for risk free return and get another product. In any case, reach out to us so that we can make sure you have a great experience. 

We apologize for the inconvenience if you got a code from us that is not working. If you got this code from a someone else the probable reason it is not working is that discount codes generally have limited number of uses and/or an expiry date, not sure if that is the problem in your case. Please get in touch with us through email and we will make sure it is worked out. 

Unfortunately, you cannot combine multiple discount codes. However, you can get the same effect by choosing a FYE-Bundle which is already discounted and then you can use a discount code to get "discount on discounted".

Yes, you can place a bulk order.  Please contact and we can work/ talk through the details. 

Product FAQs

Yes. All FYEWEAR shades have Triacetate Cellulose (TAC) polarized lenses they provide more clarity, less glare and less fatigue on the eyes.

When sunlight reflects against a surface it is aligned and the intensity is increased there by causing a glare, this can be distracting and causes fatigue on your eyes. In case of a polarized lens majority of this intense horizontally reflected light is blocked by the additional polarizing layer.

All of FYEWEAR frames are made with TR90 a swiss technology thermoplastic which is light weight, flexible and very durable.

  • The frames are very comfortable and suitable for all day use as they are light weight.
  • The frames can bend under pressure and contour to the user's face as they are very flexible.
  • The frames are also very resilient to damage due to its flexible nature.
  • TR-90 material is hypoallergenic material.

Yes, all our shades are designed for unisex use, so they are meant for all men and women. 

All FYEWEAR shades are built with standard dimensions for a comfort fit to most faces.

FYEWEAR and MVP FAQs

Yes, we are a proud USA based company headquartered in Atlanta, GA.

We always like to connect with you, you can either send an email to Hello@FYEWEAR.com or fill the form on contact us page and we will get back to you ASAP.

FYE-MVP is a free of cost program that you can be a part of by subscribing to our mailing list. Benefits of this program are mutually:

  • You will be getting special discounts exclusively for being a FYE-MVP
  • You be the first to know about new products and services
  • And you can help us develop better products by participating in product development feedback surveys

 

Appreciate your interest in FYEWEAR, feel free to contact us if you have additional questions.